Shipping & Return Policy
A LEGAL DISCLAIMER
Welcome to Tea Ducks. This document outlines our Shipping and Returns Policy, applicable exclusively within the United Kingdom for transactions conducted through our website, www.teaducks.com. By purchasing from us, you acknowledge and agree to these terms.
1. Shipping Information
Dispatch Schedule:
Orders are dispatched Monday through Friday.
Orders placed after 2 PM on Friday will be dispatched the following Monday.
Delivery Rates and Times:
UK Deliveries:
Free delivery for orders over £50.00 via Royal Mail Tracked 1st Class.
For orders under £50.00, the following rates apply:
Royal Mail Tracked 48: £3.50
Royal Mail Tracked 24: £4.50
Royal Mail Tracked 24 with signature: £5.50
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For Royal Mail Tracked 2nd Class, we aim to deliver orders within the next three to five working days if placed by 2 PM, excluding weekends and UK bank holidays.
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For Royal Mail 1st Class, we aim to deliver orders within the next three to five working days if placed by 2 PM, excluding weekends and UK bank holidays.
2. Return Policy
At Tea Ducks, we hope every order arrives just as it should. If something isn’t quite right, our return policy below is here to help.
Returns
We accept returns within 28 days from the dispatch date.
To be eligible for a refund or exchange, products must be returned unused, in their original packaging, and in a resalable condition.
Once your return is received and inspected, refunds will be issued to your original payment method within 5–7 business days.
Refunds apply to the product price only. Original delivery charges and return postage costs are non-refundable.
Damaged Items
If an item arrives damaged, please notify us within 48 hours of delivery, including clear photographs of the item and its packaging.
Once the damage is verified, we will arrange a replacement or refund.
In some cases, we may request that the item be returned.
Incorrect Delivery
If you receive an incorrect item, please notify us with details of the issue and proof of purchase.
A refund or exchange will be arranged once the incorrect item is returned within 28 days in its original condition and packaging.
Lost Returns
If a return is lost in transit, it is the customer’s responsibility to claim compensation from the courier.
Tea Ducks is not liable for returns lost before reaching our returns address.
Return Address
Please send all approved returns to:
SureStore
Grampian Gate
Winterhill
Milton Keynes
United Kingdom
MK6 1BD
3. Customer Support
Should you need assistance or have any questions regarding our Shipping and Returns Policy, please contact our customer support team:
support@teaducks.com
4. Policy Amendments
This Shipping and Returns Policy may be updated from time to time to reflect changes in our practices, legal or regulatory reasons. We will post the revised policy on our website, and changes will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed of any updates.
By continuing to use our website and making purchases, you accept these terms and any amendments thereto. If you have questions about this policy, please contact our customer support team by support@teaducks.com.
Effective Date: 17th July 2024, Updated date: 29th November 2025